1. Introduction
aicuci88 ("we", "platform" or "service") is an online sports betting and casino platform operating under international licensing. This Privacy Policy explains how we manage your personal information when you register, log in, or use any part of the aicuci88 platform.
By registering an account or continuing to use our services, you confirm that you have read, understood, and accepted the terms set out in this Privacy Policy. If you do not agree with any provision herein, please stop using our platform.
⚠️ Important Note: This Privacy Policy should be read together with the aicuci88 Terms & Conditions. In the event of any conflict, the provisions in this Privacy Policy will apply specifically to matters relating to personal information protection.
2. Information Collected
aicuci88 collects various categories of information to ensure the services we offer run properly, securely, and in compliance with licensing requirements. These categories of information are as follows:
2.1 Account Registration Information
- Full name as it appears on a valid Identity Card (MyKad) or passport
- Date of birth — to verify that you meet the minimum age requirement of 21 years
- An active and valid email address
- A mobile phone number registered in Malaysia
- A username and password of your own choosing
2.2 Identity Verification Information (KYC)
- A copy of your Identity Card (MyKad) or passport for identity verification purposes
- Supporting documents to verify your payment method such as bank statements or e-wallet screenshots
- A selfie or facial photo in certain situations as required by licensing conditions
2.3 Financial and Transaction Information
- Deposit and withdrawal details including the payment method used
- Complete transaction records in your account
- E-wallet information (Touch 'n Go eWallet, ShopeePay, DuitNow) and bank account information for payments via FPX
2.4 Platform Usage Data
- IP address, device type, operating system, and web browser used
- Records of game activity, betting, and bonus participation history
- Geolocation information (country level) to ensure compliance with service area requirements
- Login and logout session timestamps
2.5 Communications
- Records of conversations with the customer support team via live chat and email
- Feedback, complaints, and requests you send to us
3. How Data Is Used
Personal information collected by aicuci88 is used solely for purposes related to platform operations and compliance with licensing requirements, including:
- Processing new account registrations and verifying user identity
- Enabling deposit and withdrawal transactions to run securely
- Detecting and preventing fraud, money laundering, and account misuse
- Delivering information about relevant bonuses, promotions, and service updates
- Providing effective and responsive customer support
- Ensuring compliance with the minimum age of 21 years and applicable gambling laws
- Improving performance and the user experience on our platform
- Preparing reports for licensing authorities as required by law
✅ Legal Basis: Processing of your data is carried out based on contractual necessity (service delivery), legal obligations (licensing and anti-money laundering compliance), and our legitimate interest in maintaining platform security.
4. Information Sharing
aicuci88 does not sell, transfer, or disclose your personal information to any third party without your consent, except in the following circumstances:
- Payment Service Providers: Parties that process your financial transactions such as e-wallet processors, FPX gateways, and cryptocurrency payment providers. Sharing is limited to only the information necessary for transaction processing.
- Game Service Providers: Game developers may receive anonymous statistical data for game optimisation purposes. No personally identifiable information is shared.
- Legal Requirements: Information may be disclosed to competent authorities where there is a valid legal requirement, court order, or related official investigation.
- Rights Protection: In situations where there is a threat to the security of the platform or other users, we reserve the right to disclose necessary information to the relevant parties.
⛔ Strict Prohibition: aicuci88 never sells email lists or user data to third-party advertisers. Any such claims are false and should be reported to our support team.
5. Cookies and Tracking Technologies
The aicuci88 platform uses cookies and similar tracking technologies to improve the user experience, maintain login sessions, and analyse platform usage patterns.
5.1 Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login verification, session security, and language preferences.
- Performance Cookies: Collect statistical data about how the platform is used to allow us to make improvements.
- Functional Cookies: Save your preferences such as display settings and game preferences so they do not need to be reset each time.
5.2 Cookie Management
You can manage or disable cookies through your web browser settings. However, please note that disabling essential cookies may affect certain platform functions, including the ability to log in and maintain a secure session.
6. Data Security
aicuci88 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse:
- Data in transit is encrypted using TLS 1.3 protocol with a 256-bit SSL certificate
- Passwords are stored in hashed format using current algorithms — we do not store passwords in plain text
- Two-factor authentication (2FA) is available and recommended for all accounts
- 24/7 system monitoring to detect suspicious activity or unauthorised access attempts
- Regular security audits by independent and qualified third parties
- Mandatory information security training for all staff who handle user data
🔐 Shared Responsibility: Your account security also depends on your own actions. Make sure your password is strong, do not share your login details with anyone, and always log out from public devices.
7. Your Rights
As an aicuci88 user, you have certain rights regarding your personal information. These rights can be exercised at any time by contacting our customer support team:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If any information is inaccurate or out of date, you have the right to request that a correction be made promptly.
- Right to Erasure: In certain circumstances, you may request that your personal information be deleted from our systems. This request is subject to data retention obligations set by licensing and legal requirements.
- Right to Restrict Processing: You may request that we limit how your information is processed in certain situations.
- Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact our customer support team via live chat or email. We will process your request within a reasonable timeframe and provide a clear response.
8. Data Retention Period
aicuci88 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by the international licensing obligations binding on us.
Generally, active account records are kept for the duration that your account remains active. After account closure, certain information may need to be retained for a period specified by legal requirements relating to gambling and finance, particularly financial transaction records and identity verification documents.
Once the required retention period has ended and there is no valid reason to keep the data, the information will be securely deleted or anonymised so that it can no longer be identified.
9. Policy Regarding Minors
The aicuci88 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from any individual under the age of 21.
⛔ Age Control: If we find that personal information of an individual under the age of 21 has been collected through deception or error, the account will be terminated and the related data will be deleted promptly upon verification.
Our identity verification (KYC) process is specifically designed to detect and prevent registration by minors. If you suspect that an account has been registered by a minor, please report it to us through the customer support channel.
10. Amendments to the Privacy Policy
aicuci88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or improvements to our services.
Any material changes will be communicated to you through:
- A clear notification on the main page of the platform when you log in
- An email to the address registered to your account, at least 14 days before the amendment takes effect
The updated effective date will be noted at the top of this document. Continued use of the aicuci88 platform after the effective date of any amendment is considered acceptance of the amended terms.
11. Contact Us Regarding Privacy
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, the aicuci88 customer support team is ready to assist:
- Live Chat 24/7: Available directly within the platform, support in Malay and English
- Email: [email protected] — response within business hours
Please state clearly that your request relates to the Privacy Policy and provide sufficient account information so that we can verify your identity before processing the request.